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Support Specialist
Help users resolve issues, answer questions, and improve the overall support experience.
About the role
You’ll be the first point of contact for users. The role focuses on resolving issues quickly, communicating clearly, and helping improve the product through user feedback.
What you’ll do
– Respond to user questions via email or chat
– Troubleshoot issues and guide users to solutions
– Document common problems and improve help materials
– Escalate technical issues to the engineering team
– Share user feedback with product and design
What we’re looking for
– 1–3 years of support or customer-facing experience
– Strong written communication skills
– Ability to stay calm and structured under pressure
– Attention to detail
– Comfortable working remotely
Nice to have
– Experience with support tools (Intercom, Zendesk, etc.)
– Basic technical understanding
– Experience working with digital products
How we work
We’re a remote-first team across Europe and the US. Support is mostly async, with clear ownership and simple processes. The goal is fast, helpful, and human responses — not scripts.