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Customer Success Manager
Work with customers to ensure successful product use, retention, and long-term value.
About the role
You’ll work directly with customers to ensure they get value from the product. The focus is on onboarding, retention, and long-term relationships.
What you’ll do
– Onboard new customers and guide them through setup
– Maintain ongoing communication with key accounts
– Identify risks and improve retention
– Collect and share customer feedback with the team
– Support upsells and expansions where relevant
What we’re looking for
– 2–4 years in customer success or account management
– Strong communication and relationship skills
– Ability to understand customer needs and workflows
– Organized and proactive approach
– Comfortable working remotely
Nice to have
– Experience in SaaS or digital products
– Familiarity with CRM and support tools
– Experience working with B2B customers
How we work
We’re a remote-first team across Europe and the US. Work is mostly async, with a few regular syncs. Customer success is focused on long-term relationships and product adoption.